Dialogue on Mobile Cloud Desktop Case Changshu Municipal Government Affairs Service Center: "Internet+government" calls for desktop cloud. As a pioneer of Internet+government, Changshu Municipal Government Affairs Service Center has always adhered to the combination of information technology and government affairs, providing better administrative licensing, approval, payment and social security services for the masses and enterprises. "At present, our new office building has more than 20 departments' office windows. Each department has different requirements for the desktop due to different businesses. Some need dual system office, some need internal and external network isolation office, some need to deploy different software, some need multiple peripheral access, and some need high performance. In the case of extremely limited IT operation and maintenance personnel, the traditional PC has brought us a serious management load. The desktop cloud with centralized operation and maintenance and unified control has become our choice. "

——Ling Min, Deputy Chief of Information Section of Changshu Municipal Government Affairs Service Management Office

As a pioneer of Internet+government, Changshu Municipal Government Affairs Service Center has always adhered to the combination of information technology and government affairs, providing better administrative licensing, approval, payment and social security services for the masses and enterprises.

"Four Ones" Achieve the New Service Mode of "Internet+Government"

Under the trend of "Internet+government", the idea of letting more data go and less people go has been implemented by more and more government departments. The exquisite service mode of "one door, one window, one network and one card", by centralizing the service windows of various departments in the urban area, only one door and one window can be entered, and all businesses can be handled at one time with the ID card. Changshu Municipal Government Affairs Service Center takes the lead in putting this advanced service concept into practice, and can also handle business through the online flagship store of Changshu Municipal Government Affairs Service.

Because of this, the new government service mode brings diversified requirements to the office desktop. With the continuous settlement of various departments in Changshu, the center has covered more than 20 government affairs units such as public security, taxation, land, housing and construction, municipal supervision, human resources and social security, as well as water, electricity and gas, Jiangsu Cable. In addition to ordinary office scenarios, some special service windows put forward new requirements for the desktop.

For example, the Bid Evaluation Office of the Public Resources Trading Center has strict requirements on desktop security control and access to peripherals. Desktop terminals need to effectively prevent information leakage and data leakage, including the prohibition of installing software beyond the authority and accessing USB flash drives and other mobile storage devices without permission. The municipal supervision window requires that the desktop dual system can realize free switching office; The self-service terminal is required to be able to restore the desktop remotely with one button to reduce the difficulty of operation and maintenance management. And with the maturity of GPU virtualization, the land and planning window, as well as the bid evaluation room for design bidding, plans to introduce desktop cloud integrated with GPU virtualization.

Introducing desktop cloud to flexibly meet the needs of multi department office

Changshu Municipal Government Affairs Service Center took the lead in opening a bid evaluation room in the Public Resources Trading Center to evaluate the mobile cloud desktop cloud. The mobile cloud desktop cloud meets the high requirements of the Bid Opening and Evaluation Office for desktop security with flexible unified management and control. Ling Min, deputy director of the Information Section of Changshu Municipal Government Affairs Service Management Office, said that after deploying desktop cloud in the bid opening and evaluation room, there is no need to repeatedly disable, unblock, and install desktop software installation or peripheral access like traditional PCs.

In addition to the bid evaluation office of the Public Resources Trading Center, Changshu Municipal Government Affairs Service Center introduced desktop cloud at the service window of the government affairs service hall to meet the diversified needs of different service windows for the office desktop. This time, Changshu Municipal Government Affairs Service Center deployed a total of 11 mobile cloud desktop cloud all-in-one machines in the new office building, and the deployment scale of desktop cloud terminals reached 420 points, covering front desk consulting, service windows, bid opening and evaluation rooms, self-service terminals on each floor, etc.

The desktop cloud can well support the stable and smooth operation of the center's smart government system, daily office application system, etc., and can also well support the access of peripheral devices such as high beat meter, ID card reader, CA authentication, etc.

Desktop cloud: new trend of "Internet+government" office

As an application form of cloud computing, desktop cloud centralizes the operating system, applications and data to the data center for unified management, and transmits the operating system interface to the front-end access device in the form of images through the remote display protocol. The deep integration of cloud computing technology and office makes Changshu Municipal Government Affairs Service Center truly feel the wonderful experience of more secure and efficient cloud office.

More secure data

The desktop cloud stores and backs up data centrally through the "cloud", and all government data is kept in the "cloud" for unified management. The terminal is separated from the data, and only images and operation instructions are transmitted in the network, which can prevent the core business data from leaking. In addition, the terminal almost needs no maintenance, which reduces the probability of data loss and leakage. In addition, the "cloud" browsing content of the desktop cloud platform can also be managed and controlled, eliminating illegal operations during work from the source. In addition, the desktop cloud also enables security functions such as black and white list of peripherals, access control, and data encryption to effectively manage mobile storage media and prevent security incidents.

"For the bid opening and evaluation room and some high security service windows, the visual security strategy of deep integration of mobile cloud desktop cloud allows us to save worry and effort. There is no need to repeatedly control the installation of desktop software or access to peripherals, like traditional PCs, one by one." Ling Min emphasized.

More efficient

With desktop cloud, the office staff at each window of the central service hall can open the desktop cloud terminal, enter the user name and password, and then log in to their own dedicated office desktop. For secret related posts, electronic certificate login can be realized, and dual systems or internal and external networks can be switched freely. The online speed is faster and the work efficiency is significantly improved. At the same time, the elastic allocation mechanism of desktop cloud IT resources can also be used to improve the efficiency of resource utilization.

Ling Min said that, especially for the dual system office of the municipal supervision window, it used to require two sets of computer mice to log back and forth to handle business. Now through cloud desktop switching, you can quickly complete processing directly on one terminal, greatly improving service efficiency. In the past, a new PC was added, with heavy workload from wiring, installation to system installation. Now just sit in the office and click the mouse to complete it successfully.

More convenient management

"In the past, once the PC failed, we had to rush to the site for troubleshooting, which took an average of one to two hours, affecting the handling of external business in the service hall. When the cloud desktop failed, there was no need to deal with it on site. The IT staff could successfully restore online by clicking the mouse through the backup and restore technology of the desktop cloud platform. This" zero " The impact of downtime maintenance on office workers can be ignored. Especially for the self-service terminal desktop, through the template derivation technology of the desktop cloud and the boot restore mode, the operation and maintenance workload can be greatly reduced.

In addition, this convenient management is also reflected in the flexible allocation of resources. If the user's desktop is no longer in use, it can be recycled immediately and allocated to the next user. The system resource allocation is more reasonable and sufficient, and will not cause waste. " Lingmin said.

Experience is more friendly

A set of delicate and small desktop cloud box+display not only greatly reduces the desktop space occupation, but also provides a green and comfortable IT office environment for office workers with zero noise and low carbon emissions of desktop cloud terminals.

"In addition to the above points, the desktop cloud is also becoming more and more mature in WAN office scenarios. As long as the network is accessible, users can use various terminal devices to log on the cloud desktop anytime and anywhere to work. On the whole, the desktop cloud will become a new trend of" Internet+government affairs "service office in the future." Ling Min added.

From robot customer service, to opening online flagship store of government service, to cloud office, Changshu Municipal Government Service Center has been at the forefront of "Internet+government" service.