With the rapid development of the Internet and thanks to virtualization technology, enterprise applications are moving to the cloud at an accelerated pace, and Huawei's virtual machines are also moving globally. According to the Cisco Global Cloud Index, the overall workload of the data center will grow at a compound annual growth rate of 14% from 2013 to 2020, of which the workload of the traditional data center will decline, with a compound annual growth rate of - 2%. The workload of virtual machines in Huawei's cloud computing data center is accelerating, with an annual growth rate of 24%; By 2020, 78% of the workload will be processed in the cloud computing center, so Huawei's virtual machine service may lead to innovation in the virtual machine industry.
In two aspects, Huawei's virtual machine is accelerating and profoundly changing the IT industry chain. One is that software defines everything, and the other is that the business model has fundamentally changed from selling products to selling services. After ten years of development, the industrial chain and industrial ecological environment of China's cloud computing industry are basically stable. Service providers are also thinking about how to further improve the user experience, and how to provide users with more professional services? Of course, Huawei VM is no exception, and has proposed its own unique service model for service optimization and improvement. We strive to make the business of Huawei's virtual machine better and further. The special secretary of the customer service center has a need to solve various problems for users one-on-one.
As we all know, the biggest bottleneck in the virtual machine industry is the untimely response. When customers encounter common problems, such as filing and network delay, they cannot get timely responses. When new customers are unprofessional, they may also have delays. Even when submitting work orders, they need to wait several working days.
It is reported that in order to solve similar problems, Micronet has carefully selected personnel for customer service, assessed professional skills of operators, improved and optimized the data center virtual platform, carefully selected customer service personnel, trained operation and maintenance personnel, and tested the data center virtual platform. The first special secretary of the customer service center, whether filing, network, data migration, or even system vulnerabilities or value-added services, has provided many feasible solutions to solve users' problems. The special secretary of Micronet will provide users with one-to-one services throughout the process. That is to say, users don't have to wait for the response of customer service when facing new problems or basic problems or submitting work orders. Instead, they can find their own special secretary in the personal center of Micronet, and choose rich contact methods such as telephone to connect at the first time, so as to easily solve simple personal filing and even technical problems, It saves the tedious waiting process and the tedious waiting process.
Compared with the rapid response speed of customer service, another obstacle that users often encounter but have to face is that they cannot really achieve 24-hour monitoring and timely maintenance. It is too late to contact customer service again. In view of the strong demand of enterprise business for data effectiveness and customer service, the special secretary of Micronics Network can be said to have reached the acme in this regard. The operator on duty 365 * 7 * 24 will monitor user data in real time and find out problems, and take the initiative to contact the corresponding special secretary to send an alarm. In fact, accurate service reports can be achieved at the first time and users can be actively helped to solve business problems to achieve stable business growth.
It can be said that services are one-way in daily life, while face-to-face services often only exist in the direct connection between user groups and service points. However, the services that cannot be met are fully reflected in people's feelings and hearts.
Admittedly, when a service is targeted and proactive, "grabbing customers" becomes the biggest cost for the service industry. Moreover, based on comprehensive analysis, it still needs a period of data analysis and research to confirm whether the Huawei virtual machine of the micro network agent can reach the end and "grab" the end by virtue of its tough professional service nature.
